Common Questions About Our Service

Anything actively getting worse counts: water spreading, a drain or toilet backing up, no hot water, or a suspected gas leak. If in doubt, call and we'll help you work out how urgent it is.

Yes. A real person answers the phone at 2am the same as at 2pm, weekends and public holidays included. It's not an answering service reading you a script.

Call (02) 9073 7962 and describe what's happening. We'll talk through the next step, and if it's urgent, get a licensed plumber moving straight away.

A licensed plumber is dispatched, assesses the job on site, and gives you a fixed price before touching anything. Once you approve it, the work goes ahead the same visit wherever possible.

Yes, always. Coming out to diagnose the fault and explain the fix costs nothing.

It's $65 off whatever your first job with us costs, whether that's a quick tap repair or a full pipe replacement.

No. The figure we agree before work begins is the figure on the invoice, regardless of how long the job actually takes.

We'll talk through payment on the day once the job's done and you're satisfied with the result. There's no requirement to pay anything before we start.

There's no older housing here in the traditional sense, the estate's only been building since 2008, but that means the earliest fittings and hot water units are now hitting the point where volume-builder parts start failing across whole streets at once, especially once cold inland winter nights push reverse-cycle systems and hot water use hard.

We do. St Marys, Marsden Park, Colyton, Cambridge Park and Claremont Meadows are all part of our regular run.

Yes. Between the townhouse blocks and the units near Coles at Central Place, strata and shared-supply jobs come up regularly, and we liaise directly with whoever's managing the property.

We're on these streets often enough that Ropes Creek and the reserves along it are part of our regular route, not somewhere we need directions to.

Yes. Every plumber holds a current NSW licence under Lic #465156C, and we're fully insured for the work we do.

You're welcome to, using verify.licence.nsw.gov.au. Hardly anyone actually asks, but the option's there whenever you want it.

The line from your house to the property's connection point is yours. Past that point, it's Sydney Water's, and we'll tell you plainly which side a fault sits on.

Yes. Every plumber we send is also a licensed gas fitter, so gas jobs never get passed to someone else.